Code School of Analytics

Refund Policy

When and how you can get a refund for Code School of Analytics courses, 1-on-1 services and certification exams, how to request one and how long it takes.

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We want every student to be confident about joining Code School of Analytics ("CSA"). This Refund Policy explains when fees are refundable and how refunds are processed. It forms part of our Terms and Conditions and does not limit any right you have under the Islamabad Capital Territory Consumer Protection Act, 1995, the Punjab Consumer Protection Act, 2005 or other applicable law.

1. Courses and batches

  • Before the batch starts: if you withdraw at least 3 days before the first class, you receive a full refund of the fees paid.
  • Within the first week: if you withdraw after the batch starts but before the second week begins, you receive a refund of 50% of the fees paid for the course, or you can move to the next batch of the same course once at no extra cost.
  • After the first week: fees are not refundable. If you pay in installments and withdraw in writing, no further installments will be charged. In exceptional circumstances (for example, documented medical reasons), we may offer a transfer to a later batch.
  • If CSA cancels or postpones a batch, or changes its mode (for example, from physical to online) and the new arrangement does not suit you, you can choose a full refund of the fees paid or a place in another batch.

2. 1-on-1 services (interview preparation, training, career and FYP consultation)

  • If you cancel at least 24 hours before your scheduled session, you can choose a full refund or a free reschedule.
  • If you cancel less than 24 hours before the session, or do not attend, the fee is not refundable; we will try to offer one reschedule where a mentor is available.
  • If we cannot schedule your session within 7 working days of confirming payment, or a mentor cancels and you do not accept a new time, you receive a full refund.
  • Completed sessions are not refundable.

3. Certification exams

  • You can request a full refund within 7 days of purchase if you have not started any attempt of the exam.
  • Once an exam attempt has started, the fee is not refundable. Retakes are included at no extra charge unless the program says otherwise.
  • Results or certificates cancelled because of cheating or misconduct are not refundable.

4. Duplicate or incorrect payments

If you are charged twice or pay more than the amount due, we will refund the extra amount in full after verifying it with the payment gateway or bank.

5. How to request a refund

  1. Email contact@codeschoolofanalytics.com or message us on WhatsApp (0332-5410245) from the email or number you registered with.
  2. Include your full name, the course, batch, service or exam, the payment date and method, the transaction reference or receipt, and the reason for the request.
  3. We confirm receipt within 2 working days and share our decision within 5 working days.

6. How refunds are paid

  • Approved refunds are paid within 14 working days of approval.
  • Card and wallet payments (Stripe, PayFast, JazzCash, EasyPaisa) are refunded to the same card or wallet. Bank transfers are refunded to a bank account in the name of the student or the person who paid.
  • Charges deducted by banks or payment gateways for the refund transfer are outside our control and may reduce the amount received.
  • Promo code discounts are not paid out in cash; refunds are based on the amount actually paid.

7. Questions

If you have any question about this policy or a refund request, contact us:

Code School of Analytics
Office No. 7, 3rd Floor, Gulberg Trade Center, Gulberg Green, Islamabad, Pakistan
Email: contact@codeschoolofanalytics.com
Phone / WhatsApp: 051-8437221 · 0332-5410245